Shipping policy
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Last Updated: December 06, 2025At SamSoul Industries, we specialize in sourcing and delivering premium industrial materials like steel products, chemicals, and construction components with reliability and speed. Our Vadodara office ensures efficient dispatch across India and beyond. This Shipping Policy details our procedures for order processing and delivery. We may update it periodically—check back for the latest version. By ordering, you agree to these terms.1. Processing Time
- Orders received via our website or email (samsoulindustries@gmail.com) are processed within 1-2 business days (Monday to Saturday, excluding public holidays like Diwali or Republic Day).
- Custom or bulk orders (e.g., PPGI coils or sandwich panels) may take 3-5 business days for verification and sourcing from partners in China, Europe, Korea, or Taiwan.
- You'll receive an order confirmation email with an estimated dispatch date and invoice (including GST as applicable).
|
Method
|
Cost (INR)
|
Estimated Delivery Time
|
|---|---|---|
|
Standard
|
Free on orders over ₹50,000; otherwise ₹500-₹2,000 (based on weight/zone)
|
3-7 business days (pan-India)
|
|
Express
|
₹1,500-₹5,000 flat rate
|
1-3 business days (major cities)
|
|
Heavy Cargo
|
Quote-based (e.g., via truck/rail)
|
5-10 business days (for loads >500kg)
|
- Zones: Metro (e.g., Mumbai, Delhi): Faster rates; Remote (e.g., Northeast): +20-30% surcharge.
- For international shipments (GCC, Africa, Europe), expect 7-21 days via DHL/FedEx—customs clearance not included.
- Domestic (India): Rates calculated at checkout based on weight, dimensions, and PIN code. Includes GST (18% for most industrial goods). Free standard shipping on orders over ₹50,000 to encourage bulk buys.
- International: Available to GCC countries, select African nations, Europe, China, Korea, and Taiwan. Rates start at ₹5,000 and include volumetric calculations. Duties/taxes are your responsibility—use our quote tool or email samsoulindustries@gmail.com for estimates.
- All rates are in INR; non-refundable post-dispatch. Fuel surcharges may apply during peak seasons.
- We ship to key markets like UAE, Saudi Arabia (GCC), South Africa, Germany, and South Korea. Full list at checkout.
- Customs and Duties: Importer handles all import duties, VAT/GST equivalents, and clearance fees per destination country's laws (e.g., UAE's 5% customs duty on metals). We provide commercial invoices for smooth processing.
- Delays from customs or geopolitical events are beyond our control—insurance recommended for high-value items.
- Prohibited: Hazardous chemicals (per Indian Hazardous Waste Rules), perishable materials, or items >10m in length without special arrangement. No shipments to P.O. Boxes—physical addresses only.
- Oversized/Heavy Goods: Sandwich panels or coils require freight quotes; we don't ship to remote islands (e.g., Andaman) without prior approval.
- Partial shipments for mixed orders (e.g., metals + fasteners) at no extra cost, but notify us at samsoulindustries@gmail.com.
- Tracking links sent via email/SMS post-dispatch. Monitor via carrier apps (e.g., bluedart.com).
- Signature & Inspection: Required for orders >₹10,000. Inspect for damage on arrival—note issues with the driver.
- Provide delivery instructions (e.g., forklift availability for panels) at checkout. For Vadodara/local deliveries, same-day options available.
- Lost Packages: Report within 7 days of expected arrival. We'll trace and replace/refund after carrier claim (5-10 days).
- Damaged Goods: Document with photos/videos and email us within 24 hours. Free replacement for manufacturing defects; carrier-liable for transit damage.
- Delays: Not liable for carrier issues, strikes, or monsoons, but we'll expedite resolutions. Force majeure (e.g., natural disasters) exempts us from timelines.
- Modify addresses before dispatch by emailing samsoulindustries@gmail.com (Mon-Sat, 9 AM-6 PM IST).
- Cancellations accepted within 12 hours of order, minus 5% processing fee for custom quotes.
- Email: samsoulindustries@gmail.com
- Phone: +91 80 6296 3414
- Address: E-99 Taksh Ahura, Besides Nijannd Ashram Adjoining L&T Knowledge City N.H.8, Waghodia Rd, Vadodara, Gujarat 390019
- Business Hours: 9 AM - 6 PM IST, Monday to Saturday.